Do I lose data when I replace my screen?
Screen repairs don’t touch your storage — your data stays safe. If there’s water damage or severe board faults, back up first.
How do I know if I need a new battery?
Fast drain, random shutdowns, swelling, or iPhone Battery Health < 80% are classic signs. A fresh battery usually restores normal performance.
I dropped my phone in water — what should I do?
Power off immediately, don’t charge, and bring it in ASAP. Rice isn’t reliable — professional ultrasonic cleaning stops corrosion and saves components.
My phone isn’t charging — is it the port or the battery?
We test with a known-good cable, inspect/clean the port, and run diagnostics. Many cases are port cleaning or replacement rather than the battery.
Will you access my photos or data?
No — we respect your privacy. We only test functions required for the repair. You can back up and sign out of accounts if you prefer.
What parts do you use — OEM or aftermarket?
We fit premium-grade parts with warranty. Where OEM isn’t available, we use the best quality alternatives suitable for your model.
Do I need an appointment, or can I walk in?
Walk-ins welcome! Booking online guarantees priority and part availability, especially on busy days.
Is there a diagnostic fee if I don’t go ahead?
Basic checks are usually free. For complex board-level faults, a small diagnostic fee may apply — we’ll confirm before continuing.
How long do repairs take?
Many fixes are same-day. Typical times: screen 45–90 min, battery 30–60 min, charge port 60–120 min. Water/board work may take 1–3 days.
What warranty do I get?
Most repairs include a parts & labour warranty (3–12 months depending on part type). Physical damage, liquid damage, or third-party tampering aren’t covered.
Will True Tone, Face ID or Touch ID be affected?
We preserve features where possible. Some models need calibration/programming to retain True Tone; Face ID/Touch ID modules are paired to the logic board and must remain original to function.
Do I need to back up first?
It’s best practice. Use iCloud/Google backup or a computer. For critical data or water/board cases, please back up before handing in.
Any after-repair care tips?
Avoid moisture/heat for 24 hours, let new seals cure, and use a quality case/screen protector. Batteries may need a couple of full cycles to re-optimize.
Why can a quote change after diagnostics?
Hidden issues (water, bent frame, board damage) can show up after opening/testing. We’ll call first and only proceed once you approve any changes.